Frequently Asked Questions
Quick answers about ordering, payment, delivery and returns on cjs.aw.
Ordering & Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express and local payment options. Prices are shown in both AWG and USD — you'll always see the total before you pay.
Are prices in florin or dollars?
Both. Every product shows AWG and USD pricing so you know exactly what you're paying.
Do I need an account to order?
You can browse freely. To check out and track orders, sign in with your phone number — we'll send a one-time code over WhatsApp. No password to remember.
Delivery
Where do you deliver?
Across Aruba. See Delivery Info for zones, timing and fees.
How long does delivery take?
Most in-stock orders are delivered within 1–3 business days depending on your zone. You'll get updates as your order moves.
How do I track my order?
Sign in and open My Orders, or message us on WhatsApp with your order number.
Returns & Refunds
Can I return something?
Yes. See our full Returns & Refunds policy for the window, conditions and how to start a return.
What if my item arrives damaged?
Message us on WhatsApp within 48 hours with a photo and your order number and we'll make it right.